Connected in quality.
Last updated: June 2020
We collect, hold, use and disclose personal information to carry out the functions and activities of our business. These functions and activities include:
The personal information we collect may include your name, your employer’s company or business name, your job title, your address (or your state and postcode), your telephone number and email address, purchase information in relation to products you have purchased, details of products you are interested in, and business information such as the size of your business.
If you apply for employment by us we may collect additional personal information in relation to you including your educational and employment history and information provided by your referees.
The main way we collect your personal information is when you knowingly and voluntarily provide it to us, including when you:
register or provide information on our websites;
establish an account with us (on your own behalf or on behalf of your business);
We may also collect information from third parties, for example where you are referred to us by an existing customer, a consultant, a selling agent or retailer. We may also collect personal information from publicly available sources to enable us to contact stakeholders who may be interested in our goods or services. However, in these circumstances we will endeavour to contact you before your details are entered into our system.
If you apply for employment with us we may collect your personal information from a recruiter engaged by us, from an employment agency you use, and from any referees you nominate.
We do not actively seek to collect sensitive information from you. We will not disclose sensitive information (such as information about your health, racial or ethical origins or political or religious beliefs) except with your specific consent or in circumstances permitted under Australian privacy legislation.
We do not require personal information for you to use our products or gain access to our websites. However, you will not be able to use certain features of our websites that require registration, enter trade promotions or receive materials such as marketing communications unless such information is provided. Further, our ability to meet our obligations to you, to provide services in relation to our products, or process any request, complaint or application by you, may be adversely affected if you do not give us the requested personal information, or if the information you give us is incomplete or inaccurate.
Viega’s public website, https://www.viega.com.au/en/homepage.html, is hosted in Australia. There are a number of ways in which we collect information though our website.
We use a pixel integrated into every page of our website to collect data about your interaction with our website. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect include:
*We save your IP address in shortened, anonymous form that is used only to recognise your session, city and to avert attacks. Unless you have logged on to our website, your IP address will be deleted within an hour of the end of your session, so that the data captured (as listed above) is anonymous.
Purpose of collection and use of your personal information
Once collected, your information is forward to our statistics service provider, Webtrekk GmbH (Webtrekk), who evaluates the data so that we can optimise our offering accordingly.
Cookies are small data files transferred onto computers or devices by websites. Viega uses both session-specific cookies to enhance functionality on the website and ‘permanent’ cookies, which expire after a few months, which remain on your computer even after you end your session on our website – this enables Viega to recognise you the next time you visit our website.
However, most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.
You acknowledge and consent to the use and disclosure of your personal information in circumstances that are:
We may use the personal information that you give to us:
We may disclose personal information that we collect from you to a third party:
to meet the purpose for which it was collected including to provide you with products, services or prizes;
if we have your consent to disclose the information;
Viega allows you to tell us the way in which you would like us to use your personal information. For example, direct marketing materials sent to you by Viega will give you the ability to unsubscribe.
We may deal with third parties such as service providers or related bodies corporate that are located overseas. As a result, your personal information may be disclosed to a recipient in a foreign country, including but not limited to Viega’s parent company and Webtrekk, both located in Germany. We will take reasonable steps, in the circumstances, before disclosing personal information to an overseas recipient to ensure that the overseas recipient does not breach Australian privacy laws in relation to that information.
We will take reasonable technical and organisational steps to ensure that the personal information we hold is:
If any of your details change, please let us know as soon as possible by using the contact details below so we can maintain the accuracy of your personal information.
From time to time we review our security procedures to consider appropriate new technology and methods. However please appreciate that despite our best efforts, no security measure is perfect or impenetrable due to the nature of email and the internet, and we cannot guarantee the privacy or confidentiality of your personal information.
You have a right to access personal information we hold about you (other than employee records). We will comply with any valid request to access your personal information made under the Privacy Act, except where the Privacy Act or the Australian Privacy Principles allow us to refuse to do so. There is no fee for making a request to access your personal information but we may charge a fee for giving you access to your personal information in a mutually agreed format, usually by sighting the accessible information held on file.
You also have a right to ask us to correct personal information about you (other than your employee records) that is inaccurate, incomplete, out-of-date, irrelevant or misleading. If we refuse such a request to correct your personal information, we will notify you in writing of the reasons for the refusal (unless it would be unreasonable to do so) and, upon request from you, we will attach a note recording the correction that you sought to the relevant information, so that it can always be read with that information.
Any requests for access to, or correction of, your personal information should be made directly by emailing us at email@example.com.In every case where we receive a request to either provide access to, or correct, personal information concerning you, we will inform you of the action taken as a result of that request (whether or not the request is granted).
If you have any questions, comments or complaints about how we handle your personal information, please contact us at firstname.lastname@example.org. You can also contact us at:
Data Security Official
Via Consult GmbH & Co. KG
Mr. Karsten Kunde
+49 (2761) 83 75 11
We will consider and respond to any complaint notified to us within a reasonable time.
In case of dissatisfaction with a response from us you may decide to contact the Australian Information Commissioner:
Office of the Australian Information Commissioner
SYDNEY NSW 2001
Telephone: 1300 363 992